Return and Refund Policy

At PMK America Corp, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Returns

• You may return items within 14 days of receiving your order for a refund or exchange. Items must meet the following conditions:

  • Be in their original, unused condition.
  • Include all original packaging, accessories, and tags.
  • Be accompanied by proof of purchase (order confirmation or receipt).

• Non-Returnable Items: Certain items are not eligible for return, including:

  • Personalized or custom-made items.
  • Final sale or clearance items.
  • Digital products (e.g., downloadable software).

How to Initiate a Return

1. Contact us at sales@pmkamerica.com with your order number and reason for return.
2. Once approved, we will provide you with a return authorization and instructions on where to send your item(s).
3. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
4. Please use a trackable shipping method and keep the tracking number for your records.

Refunds

• Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 30 business days. Please note that processing times may vary depending on your payment provider.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

• If you need to exchange an item for a different size, color, or model, please contact us at sales@pmkamerica.com. Exchanges are subject to stock availability.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 30 days of delivery with photos of the damage or defect. We will arrange for a replacement or a refund at no cost to you.

Late or Missing Refunds

• If you haven’t received your refund within the expected time frame, first check with your bank or payment provider, as processing times may vary.
• If the issue persists, please contact us at sales@pmkamerica.com for assistance.

Contact Us

If you have any questions about our return and refund policy, please don’t hesitate to reach out at sales@pmkamerica.com. We’re here to help!

Thank you for shopping with PMK America Corp!